Job Description
Join Mesa's award-winning public safety team as a Public Safety Communications Officer! This critical role serves as the lifeline between emergency callers and first responders, ensuring swift assistance during critical moments. We offer comprehensive benefits, competitive compensation, and opportunities for career advancement within a supportive, mission-driven environment. As a Mesa employee, you'll contribute directly to enhancing community safety while enjoying Arizona's premier quality of life.
Why Work for Mesa?
- Comprehensive benefits package including health insurance and retirement plans
- Professional development and advancement opportunities
- Modern work facilities and collaborative team culture
- Employee wellness programs and recognition initiatives
Responsibilities
- Receive and prioritize emergency calls using CAD systems
- Dispatch police, fire, and EMS resources efficiently
- Maintain accurate radio communications protocols
- Provide pre-arrival medical instructions to callers
- Document incident details with precision and timeliness
- Operate multiple communication systems simultaneously
- Participate in emergency response drills and training
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or call center experience
- Ability to multitask in high-stress environments
- Proficient in computer systems and typing (40 WPM)
- Valid Arizona driver's license
- Clear background check and drug screening
- Ability to work rotating shifts including nights/weekends
- EMT certification preferred but not required