Job Description
Join Raleigh's elite emergency response team as an immediate-hire Public Safety Communications Officer! This critical role serves as the lifeline connecting citizens with first responders during emergencies. The City of Raleigh offers competitive benefits, paid training, and career advancement opportunities. Start making a difference immediately in our vibrant community.
Responsibilities
- Process 911 emergency calls and dispatch police/fire/EMS units
- Maintain radio communication with field personnel
- Operate CAD systems and maintain accurate incident documentation
- Provide crisis intervention and de-escalation support
- Collaborate with multi-agency responders during major incidents
- Adhere to strict NENA and NCIC protocols
Qualifications
- High school diploma or equivalent
- Minimum 18 years of age
- Valid NC driver's license
- Ability to pass background check and drug screening
- Typing speed of 40+ WPM
- Ability to multitask in high-pressure environments
- Shift flexibility required (24/7 coverage)