Job Description
Join the City of Phoenix's elite Public Safety Communications team and serve your community during critical moments. We're seeking dedicated professionals to staff our 24/7 emergency dispatch center on weekend shifts. This vital role ensures seamless coordination between first responders and the public during emergencies. Enjoy competitive pay, comprehensive benefits, and the satisfaction of protecting Phoenix residents. Weekend shifts required (Saturday/Sunday). Apply today to become part of Arizona's largest municipal safety network.
Responsibilities
- Process emergency and non-emergency calls for police, fire, and medical services
- Utilize CAD/RMS systems to dispatch appropriate emergency units
- Maintain detailed and accurate call documentation and logs
- Provide critical pre-arrival instructions to callers during emergencies
- Coordinate multi-agency responses during major incidents
- Monitor radio communications and maintain situational awareness
- Adhere to strict confidentiality and HIPAA protocols
Qualifications
- High school diploma or GED equivalent
- Minimum 1-year customer service experience
- Ability to multitask in high-pressure environments
- Proficient in computer-aided dispatch (CAD) systems
- Valid Arizona driver's license
- Pass background check and polygraph examination
- Must be able to work rotating weekends and holidays
- EMT or dispatch certification preferred