Job Description
The City of Fort Worth seeks an urgent hire for a Public Safety Communications Specialist to join our 911 Emergency Communications Center. This critical role directly supports our community's safety by managing emergency call routing and coordinating first responders. Join our award-winning team in a position offering competitive benefits, rapid career advancement, and the opportunity to make a tangible impact.
Responsibilities
- Process 911 emergency calls with precision and compassion
- Dispatch police, fire, and EMS resources using CAD/RMS systems
- Maintain accurate incident documentation in compliance with NIMS protocols
- Coordinate multi-agency responses during critical incidents
- Provide crisis intervention and de-escalation support
- Train new personnel on departmental procedures
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 2 years customer service or call center experience
- Valid Texas Class C driver's license
- Ability to pass background check and psychological evaluation
- Proficiency in Microsoft Office suite
- Experience with computer-aided dispatch systems
- Strong multitasking and stress-management skills
- Bilingual (English/Spanish) certification required