Job Description
Join the City of Long Beach's elite Public Safety team as an immediate hire Public Safety Dispatcher. This critical role serves as the lifeline for emergency response operations in California's sixth-largest city. You'll be at the forefront of crisis management, coordinating resources, and ensuring rapid response times to protect our vibrant coastal community. Enjoy competitive benefits, career advancement opportunities, and the chance to make a tangible impact daily in a supportive, mission-driven environment.
Why Long Beach? With 7 miles of pristine coastline, a diverse cultural scene, and a commitment to innovation, Long Beach offers an exceptional quality of life while serving as a hub for public service excellence. This position includes a comprehensive benefits package including health insurance, retirement plans, and paid time off.
Responsibilities
- Process 911 and non-emergency calls with exceptional speed and accuracy
- Dispatch police, fire, and EMS resources using CAD/RMS systems
- Maintain precise documentation of all communications and incident details
- Provide clear, calm instruction to callers during emergency situations
- Coordinate multi-agency responses during critical incidents
- Monitor radio communications and maintain situational awareness
- Adhere to strict protocols for crisis de-escalation and caller safety
Qualifications
- High school diploma or GED equivalent required
- Minimum 1 year of customer service or call center experience
- Valid California Class C driver's license
- Ability to pass background check, polygraph, and psychological evaluation
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency in computer-aided dispatch (CAD) systems
- Exceptional communication skills under pressure
- Must be U.S. citizen or authorized to work in the U.S.