Job Description
Join San Jose's elite Public Safety team as a Public Safety Dispatcher – immediate openings available! Be the lifeline for our community during critical moments, coordinating emergency responses and saving lives. Enjoy comprehensive benefits, retirement plans, and career advancement opportunities with California's third-largest city.
We're seeking compassionate professionals to handle high-pressure dispatch operations for police, fire, and medical services. This vital role offers unmatched training and the satisfaction of directly impacting public safety. Apply now to start your rewarding government career!
Responsibilities
- Process emergency calls and dispatch appropriate public safety units (police, fire, EMS) with precision
- Operate Computer-Aided Dispatch (CAD) systems and radio communication equipment
- Maintain accurate incident documentation and provide real-time situational updates
- Utilize crisis intervention techniques to de-escalate callers during high-stress situations
- Coordinate multi-agency responses during large-scale emergencies
- Perform data entry and maintain confidential records per legal requirements
- Participate in continuous training to maintain operational proficiency
Qualifications
- High school diploma or equivalent; college coursework in criminal justice preferred
- Minimum 1 year experience in emergency services, customer service, or dispatch
- Valid California Class C driver's license
- Ability to pass background check, polygraph, and psychological evaluation
- Typing speed of 40+ WPM with high accuracy
- Certified in NENA/NCAPC or equivalent dispatch training within 6 months
- Fluency in English and Spanish (bilingual candidates strongly encouraged)
- Ability to work 12-hour shifts, nights, weekends, and holidays