Job Description
Join Mesa's elite Public Safety team as a Dispatcher during our critical hiring surge! Protect our community by coordinating emergency services, managing radio communications, and ensuring rapid response times. This vital role offers comprehensive benefits, career advancement, and the opportunity to make life-saving decisions daily. Mesa prioritizes employee development with paid training, flexible scheduling, and retirement plans. Be the calm voice in crisis – apply now and shape your future in public service!
Responsibilities
- Process 911 calls and dispatch police, fire, and EMS units
- Maintain accurate logs and digital records of all communications
- Operate multi-channel radio systems and CAD software
- Provide pre-arrival medical instructions to callers
- Coordinate with multiple agencies during emergencies
- Adhere to strict confidentiality protocols and HIPAA compliance
- Participate in continuous training and certification programs
Qualifications
- High school diploma or GED equivalent
- Minimum 1 year customer service or call center experience
- Ability to multitask in high-pressure environments
- Typing speed of 40+ WPM with 95% accuracy
- Valid Arizona Driver's License
- Pass background check and polygraph examination
- EMT or Dispatch certification preferred
- Fluency in English (bilingual Spanish a plus)