Job Description
Join the Team at the City of Omaha
We are currently seeking highly motivated and detail-oriented individuals to join our Public Safety team as Dispatchers. In this critical role, you will serve as the first point of contact for emergency and non-emergency services, ensuring the safety and well-being of our community. We offer a competitive hourly wage, comprehensive benefits, and the satisfaction of serving in a stable government position.
Why Apply?
- Weekly Pay: Get paid every week for your hard work.
- Stability: Secure employment with the City of Omaha.
- Benefits: Comprehensive health, dental, and vision insurance.
- Growth: Opportunities for advancement within the public safety sector.
Job Overview
The Dispatcher is responsible for receiving and processing requests for emergency and non-emergency assistance. This role requires the ability to remain calm under pressure, multi-task effectively, and communicate clearly via radio and telephone systems.
Responsibilities
- Monitor and operate radio communications systems to receive and dispatch emergency and non-emergency calls.
- Provide accurate information to emergency responders regarding location, type of incident, and hazards.
- Enter incident data into Computer-Aided Dispatch (CAD) systems in a timely and accurate manner.
- Maintain constant communication with law enforcement, fire, and medical personnel in the field.
- Perform routine checks on communication equipment and systems to ensure operational readiness.
- Assist in the training of new dispatch personnel and junior staff.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, call center, or public safety is highly preferred.
- Certified Emergency Medical Dispatcher (EMD) certification is a plus but not required.
- Must be at least 18 years of age.
- Ability to pass a background check, drug screen, and physical agility test.
- Excellent verbal and written communication skills.
- Strong computer literacy and typing skills (35+ WPM).