Job Description
Join the Illinois State Police as a vital Public Safety Telecommunicator in Chicago. This critical night shift position ensures seamless emergency response coordination across the state. Protect and serve Illinois residents by managing high-stakes communications during critical incidents. Enjoy competitive state benefits, career advancement opportunities, and the pride of serving your community.
Responsibilities
- Handle 24/7 emergency calls for police, fire, and medical services during night shifts
- Operate multi-line phone systems, radio dispatch equipment, and CAD software
- Provide precise instructions to first responders during critical incidents
- Maintain accurate digital logs of all communications and actions taken
- Coordinate multi-agency responses during complex emergencies
- Adhere to strict confidentiality protocols for sensitive information
- Train on state-of-the-art public safety communication technologies
Qualifications
- High school diploma or GED required; associate's degree preferred
- Minimum 1 year customer service or call center experience
- Ability to remain calm under extreme pressure during emergencies
- Proficient with computer systems and multitasking in fast-paced environments
- Valid Illinois driver's license with clean driving record
- Pass criminal background check and drug screening
- Ability to work rotating night shifts and weekends
- Strong verbal communication skills and clear articulation