Job Description
Join Cleveland's dynamic public service team with weekly pay and comprehensive benefits! We're seeking dedicated Public Service Representatives to serve our community with integrity and professionalism. This rewarding role offers stable employment, career advancement opportunities, and the satisfaction of directly impacting Cleveland residents' lives.
Enjoy immediate weekly compensation, paid time off, health insurance, and retirement benefits. Our supportive environment values work-life balance and professional development. Apply today to start your meaningful public service career in one of America's most revitalized cities!
Responsibilities
- Process citizen inquiries and provide accurate information regarding city services, programs, and policies
- Manage and resolve public complaints with empathy and efficiency
- Assist with permit applications, documentation processing, and fee collection
- Maintain detailed digital records and ensure compliance with municipal regulations
- Collaborate with cross-departmental teams to streamline service delivery
- Participate in community outreach initiatives and public education programs
- Contribute to process improvement projects to enhance public service efficiency
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or public-facing experience
- Proficiency with Microsoft Office Suite and data management systems
- Excellent communication skills with ability to explain complex information clearly
- Strong problem-solving abilities and conflict resolution aptitude
- U.S. citizenship or legal work authorization required
- Pass background check and drug screening
- Valid Ohio driver's license may be required for field duties