Job Description
Join Arizona's premier state agency in a stable, remote career opportunity as a Public Service Representative. This immediate hire position offers competitive benefits, job security, and the flexibility to work remotely from anywhere in Phoenix. We're seeking dedicated professionals to serve our community with excellence while advancing their careers in public service.
Why Join Us?
- Comprehensive benefits package including health insurance and retirement plans
- Immediate start date with paid training
- 100% remote work option
- Career advancement opportunities within state government
- Competitive salary with annual reviews
Responsibilities
- Provide exceptional customer service to Arizona residents via phone, email, and virtual platforms
- Process and verify public service applications with 99% accuracy
- Maintain confidential case files in compliance with state regulations
- Collaborate with cross-functional teams to resolve complex inquiries
- Conduct outreach programs to promote state services
- Generate monthly performance reports using data analytics tools
- Train new hires on departmental protocols
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 2 years customer service or administrative experience
- Proficiency in Microsoft Office Suite and CRM systems
- Ability to pass background check and fingerprint clearance
- Strong written and verbal communication skills
- Experience working with diverse populations
- Valid Arizona driver's license (if occasional in-person duties required)
- U.S. citizenship required