Job Description
Are you seeking a stable career in public service with the financial confidence of weekly pay? The Kansas City Department of Human Services is looking for a highly motivated Public Service Specialist to join our dedicated team. We pride ourselves on providing exceptional service to our community and offer a comprehensive benefits package that prioritizes your well-being and growth.
In this pivotal role, you will serve as the first point of contact for citizens navigating government programs. We value integrity, efficiency, and a customer-first mindset. If you are ready to build a meaningful career while enjoying the security of a reliable paycheck, we encourage you to apply.
Responsibilities
Process and review applications for public assistance programs with a high degree of accuracy and compliance.Provide exceptional customer service by answering inquiries regarding eligibility, benefits, and procedures.Maintain up-to-date and confidential digital and physical records of all client interactions and case files.Collaborate with local government agencies and community organizations to facilitate service delivery.Assist in the coordination of community outreach events and informational sessions.Identify and refer clients to additional resources and support services within the region.
Qualifications
High School Diploma or GED is required; Associate’s degree in Public Administration, Social Services, or a related field is preferred.Minimum of 1 year of experience in customer service, government administration, or social services is highly desirable.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and database management systems.Strong verbal and written communication skills with the ability to explain complex policies simply.Ability to pass a criminal background check and drug screening as a condition of employment.