Job Description
Join the City of Albuquerque's dynamic Public Services Department and make a tangible impact on our community. We're seeking a dedicated Public Services Administrator to streamline operations and enhance citizen engagement initiatives. This pivotal role offers competitive benefits, professional development opportunities, and the chance to contribute to Albuquerque's growth. Why Albuquerque? Experience our unique Southwestern culture, outdoor recreation, and affordable living while serving a diverse population of over 550,000 residents.
Responsibilities
- Coordinate inter-departmental projects to improve public service delivery
- Develop and implement citizen feedback systems using CRM platforms
- Analyze operational data to identify efficiency opportunities
- Manage public records in compliance with New Mexico state regulations
- Prepare monthly performance reports for city council review
- Oversee vendor contracts and budget allocations for community programs
- Train staff on new digital service protocols
- Respond to public inquiries with solutions-focused communication
Qualifications
- Bachelor's degree in Public Administration or related field
- 3+ years of government or public sector experience
- Proficiency in Microsoft Office Suite and data visualization tools
- New Mexico driver's license with clean record
- Knowledge of municipal procurement processes
- Experience with CRM systems (Salesforce preferred)
- Strong written and verbal communication skills
- Ability to manage multiple projects with competing deadlines