Job Description
Join the City of Omaha's dynamic public services team and shape our community's future. We're seeking a dedicated Public Services Coordinator to bridge government operations with resident needs. This pivotal role involves optimizing service delivery, managing constituent communications, and supporting critical municipal programs. Enjoy competitive benefits, professional development opportunities, and the chance to make tangible impacts in Nebraska's largest city.
Why Omaha? Experience our thriving arts scene, affordable living, and renowned Henry Doorly Zoo while serving our diverse 478,000+ residents. The City of Omaha offers hybrid work arrangements, robust retirement plans, and tuition reimbursement.
Responsibilities
- Coordinate multi-departmental service initiatives and community outreach programs
- Manage constituent inquiries through CRM systems and track resolution metrics
- Analyze service delivery data to identify improvement opportunities
- Develop and implement public engagement strategies for city projects
- Collaborate with elected officials on policy implementation and feedback collection
- Prepare monthly performance reports for department leadership
- Support emergency response coordination during city-wide events
Qualifications
- Bachelor's degree in Public Administration, Political Science, or related field
- 3+ years of government or public sector experience
- Proficiency in CRM systems (Salesforce preferred) and data visualization tools
- Strong written and verbal communication skills
- Experience with grant writing and budget management
- Valid Nebraska driver's license
- Ability to work occasional evenings/weekends for community events
- Certified Public Manager (CPM) designation preferred