Job Description
Join Baltimore's dynamic public service team as a Remote City Government Clerk! This pivotal role offers the flexibility of remote work while directly supporting our community's administrative operations. You'll be instrumental in maintaining accurate records, facilitating civic processes, and ensuring seamless communication between residents and government departments. We're seeking a detail-oriented professional passionate about public service who thrives in a virtual environment while making tangible impacts on Baltimore's governance.
Enjoy competitive benefits, professional development opportunities, and the satisfaction of serving one of America's most historic cities. Our remote-friendly infrastructure ensures you can deliver exceptional service from anywhere in Maryland while staying connected to our mission-driven team.
Responsibilities
- Maintain and update official city records, permits, and documentation with precision
- Process and review citizen requests, applications, and correspondence
- Coordinate with multiple city departments to ensure information accuracy and compliance
- Assist in preparing reports, agendas, and public notices for official proceedings
- Provide exceptional virtual customer service to Baltimore residents via phone/email
- Support election processes and voter registration initiatives
- Implement and maintain digital record-keeping systems following government protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years administrative/clerical experience in government or public sector
- Proficiency in Microsoft Office Suite and digital document management systems
- Strong written and verbal communication skills with attention to detail
- Ability to work independently with minimal supervision in remote setting
- Knowledge of Maryland public records laws and municipal procedures
- Experience with customer service protocols and conflict resolution