Job Description
Are you a dedicated professional with a passion for public service? TxDMV Hiring Solutions is currently seeking a highly motivated DMV Customer Service Representative to join our team in Corpus Christi, TX.
We are looking for candidates who can thrive in a fast-paced environment and provide exceptional service to our community members. This role offers a modern, remote-friendly work environment with opportunities for growth and development. If you have excellent communication skills and a desire to help others, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18.00 - $24.00)
- Comprehensive health, dental, and vision insurance
- Paid time off and holiday pay
- Modern technology and collaborative team culture
- Clear pathways for career advancement within the state sector
Responsibilities
- Greet and assist customers in person or via phone regarding license renewals, vehicle registrations, and title transfers.
- Process payments accurately using state-approved financial software and handle cash handling with precision.
- Answer high-volume inquiries regarding traffic laws, vehicle history, and appointment scheduling.
- Maintain accurate and confidential records of customer transactions and compliance documentation.
- Resolve customer complaints and escalations professionally while adhering to strict state regulations.
- Collaborate with the compliance team to ensure all documents meet TxDMV standards.
- Utilize CRM systems to update customer profiles and track service requests.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1-2 years of customer service experience, preferably in government, retail, or call center environments.
- Strong computer literacy and fast typing skills (40+ WPM).
- Ability to pass a background check, drug screening, and motor vehicle record review.
- Excellent verbal and written communication skills with a focus on empathy and clarity.
- Detail-oriented with the ability to multi-task in a busy office setting.
- Valid driver's license is preferred.