Job Description
Join Minnesota's premier public service team as a Senior DMV Customer Service Representative! We're seeking a dynamic professional to deliver exceptional service to citizens across the Twin Cities metro. This high-impact role combines regulatory expertise with outstanding interpersonal skills in a fast-paced, mission-driven environment. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities while making a tangible difference in your community.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with 99% accuracy
- Resolve complex customer inquiries through multi-channel support (in-person, phone, digital)
- Maintain strict compliance with state regulations and security protocols
- Train junior staff on DMV procedures and customer service best practices
- Generate daily performance reports and identify process improvement opportunities
- Collaborate with law enforcement agencies on document verification cases
Qualifications
- 3+ years of customer service experience in government or regulated industry
- Proficiency in DMV systems (e.g., MN DVS, e-Services platform)
- Valid Minnesota driver's license with clean record
- Bilingual proficiency in Spanish or Hmong preferred
- Ability to handle sensitive information with HIPAA/GDPR compliance
- Exceptional conflict resolution and de-escalation skills
- Associates degree in Public Administration or related field required