Job Description
Join our elite team at Durham County DMV Services and become a pivotal part of North Carolina's premier motor vehicle agency. We're seeking a Senior Customer Service Representative to deliver exceptional service to our diverse community in Durham. Enjoy a competitive salary, comprehensive benefits, and a supportive environment where your expertise directly impacts thousands of residents daily. Apply today to elevate your career in public service.
Responsibilities
- Provide expert assistance to customers for driver's licenses, vehicle registrations, and title services
- Resolve complex inquiries using advanced DMV systems and protocols
- Maintain accurate records and documentation in compliance with state regulations
- Train junior staff on customer service best practices and DMV procedures
- Process high-volume transactions with precision and efficiency
- Collaborate with law enforcement agencies and county officials for specialized cases
Qualifications
- 3+ years of customer service experience in a government or regulated environment
- Proficient in DMV software systems and NC state regulations
- Exceptional communication skills with multilingual capabilities preferred
- Ability to handle sensitive situations with empathy and professionalism
- High school diploma or equivalent; college degree preferred
- Valid North Carolina driver's license required