Job Description
Join our award-winning team as a Senior DMV Customer Service Representative in Raleigh! We're seeking a dynamic professional to deliver exceptional service to North Carolina residents at our state-of-the-art facility. This direct-hire opportunity offers competitive compensation, comprehensive benefits, and career advancement potential within one of America's most innovative transportation agencies.
As a key member of our customer experience team, you'll handle complex transactions, resolve inquiries with empathy, and contribute to process improvements. If you thrive in fast-paced environments and possess a passion for public service, this role is your gateway to a rewarding career.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with 99% accuracy
- Resolve complex customer inquiries regarding DMV policies and procedures
- Utilize specialized software to maintain detailed transaction records
- Train new representatives on service protocols and system navigation
- Identify process improvement opportunities and implement solutions
- Collaborate with law enforcement agencies on compliance matters
- Manage high-volume customer interactions during peak hours
Qualifications
- Minimum 3 years of customer service experience in government or regulated industry
- Proficiency in DMV systems or similar regulatory software
- Exceptional conflict resolution and de-escalation skills
- Valid North Carolina driver's license with clean record
- Bilingual English/Spanish proficiency preferred
- Ability to multitask in high-pressure environments
- Knowledge of NC transportation regulations preferred
- Associate's degree or equivalent experience required