Job Description
Join our award-winning team as a Senior DMV Customer Service Representative at the Michigan Department of State! We're seeking passionate professionals to deliver exceptional service to Detroit residents. Enjoy comprehensive benefits, career advancement opportunities, and a supportive work environment. Make a real difference in your community while building a stable government career with competitive pay and unmatched job security.
Responsibilities
- Process vehicle registrations, title applications, and driver's license transactions with 99% accuracy
- Resolve complex customer inquiries regarding state regulations and DMV procedures
- Utilize specialized software to manage transactions and maintain digital records
- Train new team members on departmental policies and customer service protocols
- Collaborate with law enforcement agencies for fraud prevention and compliance
- Process commercial vehicle permits and specialized license endorsements
Qualifications
- 3+ years of customer service experience in government or regulated industry
- Proficiency with Microsoft Office Suite and database management systems
- Valid Michigan driver's license with clean driving record
- Ability to pass comprehensive background check and drug screening
- Exceptional communication skills with multilingual capabilities preferred
- Knowledge of Michigan vehicle and traffic laws