Job Description
Join Louisiana's premier DMV team as a Senior Customer Service Representative in Baton Rouge! We're seeking dynamic professionals to deliver exceptional service to our community. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment. This high-impact role offers growth opportunities while serving Louisiana residents with integrity and excellence.
Responsibilities
- Process complex driver's license and vehicle registration transactions with precision
- Resolve escalated customer inquiries using problem-solving expertise
- Train new team members on DMV procedures and systems
- Maintain accurate records in state database systems
- Collaborate with law enforcement agencies on compliance matters
- Implement process improvements for service efficiency
Qualifications
- 3+ years of customer service experience in government or regulated industry
- Proficiency in DMV systems or similar regulatory software
- Exceptional communication and conflict resolution skills
- Valid Louisiana driver's license required
- Ability to handle sensitive information with confidentiality
- Experience in training or mentoring staff