Job Description
Join our award-winning team at the Florida DMV and become the face of public service in Tampa! We're seeking a passionate Senior Customer Service Representative to deliver exceptional experiences to residents navigating motor vehicle services. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and want to make a tangible impact in our community.
Enjoy competitive compensation, comprehensive benefits, and a supportive work culture where your contributions are valued. Apply today to start your rewarding career with Florida's premier motor vehicle agency!
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with 99% accuracy
- Resolve complex customer inquiries via phone, email, and in-person interactions
- Utilize DMV software systems to maintain accurate records and documentation
- Train junior staff on departmental procedures and customer service best practices
- Collaborate with law enforcement and state agencies on compliance matters
- Process payments and issue official permits/licenses following state regulations
- Identify process improvement opportunities to enhance service efficiency
Qualifications
- Minimum 3 years of customer service experience in government or regulated industries
- Proficiency in DMV systems or similar regulatory software (e.g., ALIS, FAST)
- Florida Class E driver's license with clean driving record
- Exceptional communication skills with ability to explain complex regulations
- Bilingual (English/Spanish) certification strongly preferred
- Ability to handle high-pressure situations with empathy and professionalism
- Associate degree in Public Administration or related field preferred