Job Description
Join our award-winning team at Durham County Motor Vehicle Services and become the face of our community! We're seeking passionate individuals to deliver exceptional customer service in our state-of-the-art facility. Enjoy comprehensive benefits, competitive pay, and opportunities for career growth while serving North Carolina residents with integrity and professionalism. If you thrive in dynamic environments and take pride in helping others, this is your chance to make a meaningful impact.
Responsibilities
- Process vehicle registrations, titles, and license applications with 99% accuracy
- Resolve complex customer inquiries regarding DMV regulations and procedures
- Utilize specialized software to manage transactions and maintain digital records
- Train new representatives on departmental protocols and best practices
- Collaborate with law enforcement agencies for compliance verification
- Implement process improvements to enhance customer experience
- Conduct bilingual (English/Spanish) services when required
Qualifications
- Minimum 2 years customer service experience in government or regulated industry
- Proficiency in Microsoft Office Suite and database management systems
- Valid North Carolina driver's license with clean record
- Exceptional conflict resolution and active listening skills
- Ability to multitask in fast-paced environment with minimal supervision
- Knowledge of NC DMV policies and federal transportation regulations
- Associate degree or equivalent combination of education/experience
- Spanish fluency preferred (written and verbal)