Job Description
Join our award-winning team as a Senior DMV Customer Service Representative in Buffalo, NY! We're seeking passionate professionals to deliver exceptional service to New York residents. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment where your expertise makes a real difference. Apply today to start your rewarding career in public service!
Responsibilities
- Provide exceptional in-person and phone customer service for DMV transactions
- Process vehicle registrations, license renewals, and title applications efficiently
- Resolve complex customer inquiries with empathy and accuracy
- Maintain strict compliance with NY State DMV regulations and procedures
- Utilize specialized DMV software systems to manage customer records
- Collaborate with team members to optimize service workflows
- Train new representatives on department protocols and best practices
Qualifications
- 3+ years of customer service experience in a regulated environment
- Proficiency with DMV systems or similar government software
- Exceptional communication and conflict resolution skills
- Strong attention to detail with data entry accuracy
- Ability to handle high-pressure situations professionally
- Valid New York State driver's license required
- Associate's degree in Public Administration or related field preferred