Job Description
Join our award-winning team as a Senior DMV Customer Service Representative in Durham, NC! We're seeking dynamic professionals to deliver exceptional service to North Carolina residents. Enjoy competitive benefits, career advancement opportunities, and the chance to make a tangible impact in your community. Our modern facility offers a supportive environment with flexible scheduling options and comprehensive training.
Why join us? We pride ourselves on our employee-centric culture, offering health insurance, retirement plans, and paid time off. As a state agency, we provide job security and opportunities for professional growth. Apply today to become part of a team dedicated to excellence in public service!
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with precision and efficiency
- Resolve complex customer inquiries regarding DMV regulations and procedures
- Utilize specialized software systems to maintain accurate customer records
- Conduct in-person testing for driver's licenses and commercial permits
- Assist with bilingual services to serve diverse communities effectively
- Collaborate with enforcement agencies on compliance matters
- Maintain strict confidentiality of sensitive customer information
- Participate in continuous training to stay updated on DMV policies
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 2 years of customer service experience in a fast-paced environment
- Proficiency in Microsoft Office Suite and database management systems
- Valid North Carolina driver's license with clean driving record
- Exceptional communication and conflict resolution skills
- Ability to multitask and prioritize in high-pressure situations
- Spanish fluency strongly preferred
- Background check and fingerprinting required