Job Description
Join our award-winning team as a Senior DMV Customer Service Representative in Durham, NC! We're seeking a professional with exceptional communication skills to deliver outstanding service to our community. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a supportive environment.
As a key member of our transportation services team, you'll be the face of our DMV operations, ensuring seamless experiences for residents and businesses. We value integrity, empathy, and efficiency – and reward our top performers with industry-leading compensation.
Responsibilities
- Process complex vehicle registrations, title transfers, and driver's license applications with 99% accuracy
- Resolve customer inquiries through multiple channels (in-person, phone, digital) with exceptional problem-solving skills
- Maintain detailed records using our proprietary DMV management system
- Collaborate with law enforcement agencies and state officials on compliance matters
- Train junior staff on DMV regulations and service protocols
- Identify process improvement opportunities to enhance customer satisfaction
Qualifications
- 3+ years of direct customer service experience in government or regulated environments
- Expert knowledge of North Carolina DMV regulations and procedures
- Proficiency in multilingual communication (Spanish preferred)
- Advanced computer skills with experience in CRM and DMV-specific software
- Ability to handle sensitive information with confidentiality and discretion
- Valid North Carolina driver's license with clean record
- Associate's degree or equivalent professional certification required