Job Description
Join Missouri's premier public service team as a Senior DMV Customer Service Representative in Kansas City! We're seeking exceptional communicators to deliver premium service while earning industry-leading compensation with full benefits. This high-impact role combines government stability with private-sector rewards.
Enjoy a modern downtown workspace, cutting-edge technology, and comprehensive benefits including health insurance, retirement plans, and paid time off. Your expertise will directly impact thousands of Missourians daily while advancing your career in public administration.
Responsibilities
- Provide exceptional in-person and virtual customer service for driver licensing and vehicle registration
- Process complex transactions with 99.8% accuracy using state-of-the-art systems
- Resolve escalated customer inquiries with empathy and professionalism
- Train junior staff on DMV procedures and service standards
- Maintain compliance with Missouri Revised Statutes and federal regulations
- Collaborate with law enforcement agencies on specialized cases
- Implement process improvements to reduce wait times by 30%
Qualifications
- 3+ years of high-volume customer service experience
- Proficiency in DMV-specific software and databases
- Valid Missouri driver's license with clean record
- Bilingual fluency (English/Spanish) preferred
- Associate's degree in Public Administration or related field
- Ability to pass federal background check
- Experience with conflict resolution techniques
- Knowledge of Missouri transportation regulations