Job Description
Join North Carolina's premier transportation agency as a Senior DMV Customer Service Representative in vibrant Charlotte! We're seeking a dynamic professional to deliver exceptional service to citizens while streamlining vehicle registration and licensing processes. Enjoy competitive benefits, career advancement opportunities, and the chance to make a tangible impact in your community.
Our Charlotte DMV hub handles 500+ daily transactions, requiring candidates who thrive in fast-paced environments. You'll leverage our state-of-the-art digital systems to resolve complex inquiries, process paperwork efficiently, and maintain meticulous records—all while embodying our commitment to excellence.
Responsibilities
- Process vehicle registrations, title transfers, and driver's license renewals with 99% accuracy
- Resolve complex customer inquiries regarding DMV regulations and procedures
- Utilize DMV's digital systems (NCID, DMV Now) for seamless transaction processing
- Train junior staff on compliance protocols and customer service best practices
- Conduct quality assurance reviews of customer interactions to maintain service standards
- Collaborate with law enforcement agencies for specialized documentation requests
- Implement process improvements based on customer feedback metrics
Qualifications
- 3+ years of direct DMV or government customer service experience
- Proficiency in DMV-specific software (NCID, DMV Now) and Microsoft Office Suite
- Valid North Carolina driver's license with clean record
- Exceptional conflict resolution skills for handling escalated customer situations
- Ability to maintain composure during peak daily transaction volumes (500+ daily)
- Knowledge of North Carolina vehicle registration and licensing regulations
- Professional certification in Customer Service Excellence preferred