Job Description
Join our dynamic team at Louisville Metro Government and make a direct impact in your community! We're urgently seeking passionate Customer Service Representatives to join our DMV branch. This is your chance to serve Louisville residents with professionalism and efficiency while building a rewarding career in public service.
As a key member of our customer service team, you'll handle vehicle registrations, license renewals, and provide critical assistance to thousands of Kentuckians daily. We offer competitive pay, comprehensive benefits, and a supportive work environment designed for growth.
Responsibilities
- Process vehicle registrations, title transfers, and license renewals with precision
- Provide clear guidance on DMV regulations and documentation requirements
- Resolve customer inquiries efficiently using knowledge of state transportation laws
- Maintain accurate digital and physical records of all transactions
- Collaborate with cross-functional teams to address complex customer needs
- Uphold strict confidentiality standards when handling sensitive personal information
- Contribute to continuous improvement of service delivery processes
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 1 year customer service or administrative experience
- Proficiency with Microsoft Office Suite and DMV-specific software
- Strong communication skills with ability to explain complex processes clearly
- Ability to multitask in a fast-paced environment with high transaction volumes
- Knowledge of Kentucky transportation regulations is a significant plus
- Valid driver's license with clean driving record
- Ability to pass background check and fingerprinting