Job Description
Join our dynamic team at the Florida Department of Highway Safety and Motor Vehicles as a Senior Customer Service Representative in Jacksonville. We're seeking passionate professionals to deliver exceptional service to residents navigating driver's licenses, vehicle registrations, and titling services. Enjoy competitive pay, comprehensive benefits, and a supportive work environment committed to public excellence.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with precision
- Resolve complex customer inquiries regarding DMV policies and procedures
- Maintain accurate records in state databases while ensuring compliance with regulations
- Train junior staff on customer service best practices and system navigation
- Collaborate with law enforcement agencies on specialized documentation requests
- Implement service improvements based on customer feedback metrics
Qualifications
- Minimum 3 years' customer service experience in government or regulated industry
- Proficiency in DMV-specific software and Microsoft Office Suite
- Valid Florida Driver's License with clean record
- Ability to multitask in high-volume, deadline-driven environments
- Exceptional communication skills with multilingual capabilities preferred
- Knowledge of Florida traffic laws and DMV regulations