Job Description
Join our award-winning team as a Senior DMV Customer Service Representative in sunny St. Petersburg! We're seeking a dynamic professional to deliver exceptional service to Florida residents at our state-of-the-art facility. Enjoy competitive benefits, professional growth opportunities, and a supportive team environment. Apply today and make a difference in your community!
Responsibilities
- Handle high-volume DMV transactions including license renewals, registrations, and title transfers
- Resolve complex customer inquiries with empathy and technical accuracy
- Process payments and maintain secure digital records
- Train new team members on DMV procedures and systems
- Collaborate with enforcement agencies on compliance matters
- Implement process improvements for customer satisfaction
Qualifications
- 3+ years customer service experience in government or regulated industry
- Florida DMV certification or ability to obtain within 30 days
- Proficiency in DMV-specific software systems
- Exceptional conflict resolution and communication skills
- Ability to work flexible shifts including Saturdays
- Bilingual (English/Spanish) preferred