Job Description
Join Florida's premier motor vehicle agency as a Senior Customer Service Specialist in sunny Miami. We're seeking dynamic professionals to deliver exceptional service to thousands of daily customers handling driver licenses, vehicle registrations, and commercial permits. Enjoy competitive compensation, comprehensive benefits, and career advancement in a government-backed role with stability and purpose.
Responsibilities
- Process complex DMV transactions with precision and efficiency
- Resolve customer inquiries regarding licensing, registrations, and permits
- Utilize specialized software to manage digital records and payments
- Train junior staff on departmental procedures and compliance standards
- Maintain accurate documentation and audit trail for all transactions
- Collaborate with law enforcement agencies on specialized cases
- Implement process improvements to enhance customer satisfaction
Qualifications
- 3+ years of customer service experience in government/regulated environment
- Proficiency in Spanish and English (bilingual required)
- Expertise in Florida DMV regulations and procedures
- Advanced knowledge of AAMVA-compliant systems
- Ability to multitask in high-volume, fast-paced setting
- Certification in conflict resolution preferred
- Experience with biometric ID systems a plus