Job Description
Join Florida Motor Services Inc. as a Senior DMV Customer Service Specialist and elevate your career in one of Miami's most rewarding roles. We're seeking exceptional professionals to deliver premium service at our state-of-the-art facility. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your expertise directly impacts thousands of daily transactions.
As a cornerstone of our operations team, you'll handle complex driver licensing, vehicle registration, and title inquiries with precision and empathy. This high-impact position offers growth opportunities into supervisory and specialist roles within our expanding network.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with 99% accuracy
- Resolve escalated customer issues through expert knowledge of Florida DMV regulations
- Train junior staff on new procedures and technology implementations
- Maintain secure digital records while exceeding HIPAA/FERPA compliance standards
- Process commercial vehicle permits and specialized license endorsements
- Conduct bilingual (English/Spanish) consultations for diverse clientele
- Implement process improvements to reduce average transaction time by 15%
Qualifications
- Minimum 3 years of DMV or government customer service experience
- Florida Class E driver's license with clean driving record
- Proficient in DMV-specific software (e.g., FLHSMV systems)
- Bilingual fluency in English and Spanish (written and verbal)
- Ability to pass Level 2 background check and fingerprinting
- Advanced knowledge of Florida traffic laws and vehicle codes
- Proven conflict resolution skills with 95% customer satisfaction rate
- Ability to work flexible shifts including weekends