Job Description
Join the Texas Department of Motor Vehicles and make a difference in your community! We're seeking passionate Customer Service Representatives to assist residents with driver's licenses, vehicle registrations, and DMV inquiries. Enjoy a competitive salary plus a $3,000 sign-on bonus for qualified candidates who start before December 31st. This role offers comprehensive benefits, career growth opportunities, and the chance to serve Texans with excellence in our modern Austin facility.
Responsibilities
- Provide exceptional customer service to DMV visitors via phone, email, and in-person
- Process driver's license applications, renewals, and vehicle registrations
- Resolve customer inquiries regarding DMV policies, procedures, and documentation
- Maintain accurate records using state-of-the-art DMV software systems
- Assist with special projects and process improvements
- Collaborate with team members to ensure seamless operations
- Adhere to all state regulations and security protocols
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Strong computer proficiency with MS Office applications
- Excellent communication and problem-solving skills
- Bilingual (Spanish/English) certification highly desirable
- Ability to handle sensitive information with confidentiality
- Valid Texas driver's license with clean driving record
- Ability to work flexible hours including weekends