Job Description
Join North Carolina's premier public service team as a DMV Customer Service Specialist! We're offering a $2,500 sign-on bonus for qualified candidates who start before December 31, 2023. Help our community navigate vehicle registration, licensing, and titling services with professionalism and care. Enjoy competitive benefits, paid training, and career growth opportunities in a supportive environment.
Responsibilities
- Process vehicle registrations, title applications, and driver's license transactions with accuracy
- Provide exceptional customer service via in-person, phone, and digital channels
- Utilize DMV systems to verify documents, process payments, and resolve inquiries
- Assist customers with complex regulatory requirements and documentation needs
- Maintain organized records and ensure compliance with state regulations
- Collaborate with team members to optimize service delivery and customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with computer systems and ability to learn proprietary software
- Strong communication skills with ability to explain complex regulations simply
- Ability to handle sensitive information with confidentiality and professionalism
- Valid North Carolina driver's license required
- Must pass background check and drug screening