Job Description
Join Washington State's premier public service agency and build a stable career with weekend shifts in Seattle. We're seeking dedicated professionals to support our workforce development initiatives while enjoying a predictable work-life balance. This full-time position offers competitive benefits, pension plans, and the opportunity to serve your community with pride.
As a key member of our team, you'll work in a collaborative environment where your contributions directly impact residents across the state. We provide comprehensive training, career advancement opportunities, and a supportive culture that values work-life integration. If you're looking for security, purpose, and weekend flexibility in your career journey, this is your ideal opportunity.
Responsibilities
- Manage unemployment insurance claims processing with weekend availability
- Provide exceptional customer service to job seekers and employers
- Conduct eligibility determinations and policy application reviews
- Collaborate with cross-functional teams on workforce development initiatives
- Maintain accurate documentation and case records
- Participate in weekend shift rotations and holiday coverage
- Support public outreach programs during weekend community events
Qualifications
- Bachelor's degree in Public Administration, Business, or related field
- Minimum 2 years of customer service or public sector experience
- Strong analytical and decision-making abilities
- Excellent written and verbal communication skills
- Proficiency in case management software and MS Office Suite
- Ability to work independently with minimal supervision
- Valid Washington State driver's license (for outreach duties)
- Flexibility to work weekends and occasional holidays