Job Description
Join Massachusetts' premier public service team with an urgent opening for a dedicated State Government Specialist. Enjoy the stability of a state career with the unique benefit of daily pay options. This role offers comprehensive benefits, retirement plans, and opportunities for advancement while serving your community. Work in a modern, supportive environment at our downtown Boston headquarters.
Responsibilities
- Process and verify citizen applications for state programs with precision and confidentiality
- Provide exceptional customer service via phone, email, and in-person interactions
- Maintain accurate digital records and documentation in state databases
- Collaborate with cross-functional teams to resolve complex cases
- Adhere to all state regulations, policies, and security protocols
- Participate in ongoing training for program updates and skill development
Qualifications
- High school diploma or equivalent; Bachelor's degree preferred
- Minimum 2 years in public administration or customer service
- Proficiency with Microsoft Office Suite and data entry systems
- Strong communication and problem-solving abilities
- Ability to handle sensitive information with discretion
- U.S. citizenship and clean background check required
- Massachusetts residency preferred