Job Description
Join our dynamic team at the Kentucky Transportation Cabinet and make a difference in your community! We're urgently seeking passionate Customer Service Representatives to assist citizens at our Louisville DMV branch. This is your opportunity to deliver exceptional service while supporting critical state operations.
As a key member of our service team, you'll be the face of government services, helping customers navigate licensing, registration, and titling processes with professionalism and efficiency. We offer comprehensive training, competitive benefits, and a supportive work environment focused on growth.
Responsibilities
- Process driver's licenses, vehicle registrations, and title transactions with accuracy
- Provide clear guidance on state regulations, fees, and documentation requirements
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain detailed records using DMV-specific software systems
- Collaborate with team members to optimize service delivery
- Uphold strict confidentiality standards when handling sensitive personal data
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Proficiency in computer systems and data entry
- Ability to work efficiently in fast-paced environments
- Must pass background check and drug screening
- Kentucky residency required (per state regulations)