Job Description
Join our dynamic team at the Kentucky Department of Vehicles and become the face of our services! We're urgently seeking passionate Customer Service Representatives to assist residents with DMV transactions, license renewals, and vehicle registrations in Louisville. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your expertise makes a direct impact on our community.
Why Work With Us?
• Competitive starting salary with performance-based increases
• Comprehensive health, dental, and vision insurance
• Paid time off and retirement savings plan
• Free parking and public transit subsidy
• Opportunities for career advancement within state government
Responsibilities
- Efficiently process DMV transactions including license renewals, vehicle registrations, and title transfers
- Provide accurate information on state driving regulations, fees, and required documentation
- Maintain organized digital and physical records of customer interactions and transactions
- Resolve customer inquiries with patience and professionalism via in-person, phone, and email channels
- Collaborate with team members to optimize service workflows and reduce wait times
- Adhere to strict data privacy protocols when handling sensitive customer information
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 1 year customer service experience in fast-paced environment
- Proficiency with Microsoft Office Suite and customer databases
- Strong verbal communication skills and ability to explain complex regulations clearly
- Ability to remain calm and professional under pressure during peak service hours
- Valid Kentucky driver's license with clean driving record
- Pass background check and fingerprinting requirements