Job Description
Join the City of El Paso's Emergency Communications Center in this urgent hiring initiative! We're seeking dedicated professionals to serve as the vital link between our community and first responders. This high-impact role requires exceptional composure and decision-making under pressure. Full benefits package including retirement plans and health insurance included. Immediate openings available – apply today!
Responsibilities
- Process 911 and non-emergency calls with precision and empathy
- Dispatch police, fire, and EMS resources during critical incidents
- Maintain accurate radio communications protocols for all emergency services
- Utilize CAD/RMS systems for real-time incident tracking
- Coordinate multi-agency responses during major emergencies
- Document all interactions in compliance with NIMS standards
- Participate in continuous training for new technologies and procedures
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year experience in emergency communications or public safety
- Valid Texas Class C driver's license
- Ability to pass background check and psychological evaluation
- Proficiency in computer-aided dispatch systems
- Fluency in English/Spanish (bilingual certification required)
- National Emergency Number Association (NENA) certification preferred
- Ability to work rotating shifts including nights, weekends, and holidays