Job Description
Join our dynamic team at Durham County DMV Services and become the face of our community! We're urgently seeking passionate Customer Service Specialists to deliver exceptional experiences to residents navigating DMV services. This is your opportunity to make a tangible impact in Durham while growing professionally in a supportive environment.
Why Join Us? Competitive compensation, comprehensive benefits package, and the chance to serve our community directly. We value our team members and invest in your success through ongoing training and career advancement opportunities.
Responsibilities
- Provide in-person and phone assistance to customers with DMV transactions, license renewals, and vehicle registrations
- Process applications efficiently while maintaining 100% compliance with state regulations
- Resolve customer inquiries and complaints with empathy and professionalism
- Maintain accurate digital records using DMV software systems
- Collaborate with cross-functional teams to streamline service delivery
- Support outreach initiatives for new DMV services and programs
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years customer service experience in government or regulated industry
- Proficiency with Microsoft Office Suite and data entry systems
- Strong conflict resolution and multitasking abilities
- Valid North Carolina driver's license required
- Ability to work flexible hours including Saturdays
- Bilingual (English/Spanish) candidates strongly encouraged to apply