Job Description
Join the U.S. Department of Veterans Affairs as a Medical Support Assistant in Fresno, CA. This critical role ensures seamless patient care coordination within our healthcare system. You'll be the backbone of our medical facilities, handling administrative tasks with precision while supporting our nation's heroes. Enjoy competitive federal benefits, career advancement opportunities, and a mission-driven work environment.
Responsibilities
- Schedule and coordinate patient appointments across multiple specialty clinics
- Maintain accurate electronic health records (EHR) and medical documentation
- Process insurance claims and billing information for veterans
- Act as primary liaison between patients, providers, and ancillary services
- Manage office supplies and equipment inventory for medical units
- Provide exceptional customer service to veterans and their families
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 2 years administrative or medical office experience
- Proficiency in electronic health records (EHR) systems (e.g., VistA)
- Strong knowledge of medical terminology and HIPAA regulations
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- U.S. citizenship required