Job Description
Join the prestigious Department of Veterans Affairs as a Medical Support Assistant in Philadelphia, PA. This federal position offers unparalleled job security, comprehensive benefits, and the opportunity to directly serve our nation's heroes. You'll work in a state-of-the-art healthcare facility alongside dedicated professionals while receiving competitive compensation and advancement opportunities. The VA is committed to employee development through continuous training programs and career progression pathways.
Responsibilities
- Schedule and coordinate patient appointments across multiple specialty clinics
- Maintain accurate electronic health records (EHR) systems and patient databases
- Process medical billing, insurance claims, and third-party authorizations
- Provide exceptional customer service to veterans and their families
- Coordinate with healthcare providers to ensure seamless patient care
- Manage administrative tasks including correspondence, filing, and document management
- Assist in quality improvement initiatives and compliance audits
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 2 years of healthcare administrative experience
- Proficiency in EHR systems (e.g., VistA, Epic)
- Strong knowledge of medical terminology and healthcare regulations
- Excellent written and verbal communication skills
- Ability to handle confidential information with discretion
- U.S. citizenship and ability to pass federal background check
- Basic knowledge of medical coding and billing procedures