Job Description
Join our dedicated team at the Atlanta VA Medical Center as a Weekend Medical Support Assistant. This vital role ensures seamless operations for our nation's heroes during weekend hours. You'll be the frontline contact for veterans, coordinating clinical services while maintaining the highest standards of patient care and administrative excellence. Enjoy a competitive federal benefits package with work-life balance through weekend-only scheduling.
Responsibilities
- Schedule and coordinate patient appointments with providers across multiple clinics
- Verify veteran eligibility and maintain accurate electronic health records
- Manage incoming communications via phone, email, and secure messaging systems
- Process medical documentation and billing information with precision
- Assist veterans with registration, insurance verification, and benefits inquiries
- Collaborate with clinical staff to ensure continuity of care during weekends
- Maintain strict compliance with HIPAA and federal privacy regulations
Qualifications
- High school diploma or equivalent with 1+ years healthcare administrative experience
- Proficiency in electronic health record systems (e.g., VistA, Cerner)
- Excellent interpersonal communication and customer service skills
- Ability to work independently and prioritize multiple tasks efficiently
- Strong attention to detail with data entry accuracy requirements
- Experience with veteran healthcare systems or federal agencies preferred
- Flexibility to work rotating weekends and holidays as needed