Job Description
Join the dedicated team at the Phoenix VA Health Care System as a Medical Support Specialist. This pivotal role ensures seamless patient experiences by coordinating clinical operations, maintaining accurate health records, and delivering exceptional service to our nation's heroes. Enjoy comprehensive federal benefits, career advancement opportunities, and a supportive environment committed to excellence in veteran care.
Responsibilities
- Schedule and coordinate patient appointments across multiple clinical departments
- Maintain and update electronic health records (EHR) in VistA system
- Process medical billing and insurance claims with 99% accuracy
- Serve as primary liaison between veterans, providers, and administrative staff
- Manage inventory of medical supplies and equipment ordering
- Train new staff on VA protocols and EHR systems
- Comply with HIPAA and VA privacy regulations
Qualifications
- Associate's degree in Health Administration or related field
- 2+ years experience in medical office administration
- Proficiency with EHR systems (VistA preferred)
- Veterans' preference eligibility required
- VA Form 10-2850c application mandatory
- Valid Arizona driver's license
- Ability to pass federal background investigation