Job Description
Join the prestigious Department of Veterans Affairs in Jacksonville, FL, and make a tangible difference in the lives of our nation's heroes. We're seeking a dedicated Medical Support Specialist to deliver exceptional healthcare coordination in a mission-driven environment. Enjoy comprehensive federal benefits, competitive pay, and career advancement opportunities while working alongside passionate professionals committed to veteran care excellence.
Responsibilities
- Coordinate patient appointments, referrals, and medical record management
- Process healthcare enrollment and benefits verification for veterans
- Collaborate with multidisciplinary care teams to ensure continuity of services
- Maintain HIPAA-compliant documentation and electronic health records
- Provide administrative support for specialty clinics and telehealth initiatives
- Resolve patient inquiries regarding healthcare benefits and procedures
- Support quality improvement initiatives and compliance audits
Qualifications
- Associate's degree in healthcare administration or related field (Bachelor's preferred)
- Minimum 2 years experience in medical office or VA setting
- Proficiency in VA VISTA/CPRS electronic health records system
- Strong knowledge of veteran healthcare benefits and TRICARE
- Excellent communication skills with diverse veteran populations
- Ability to obtain and maintain security clearance
- Certified Medical Administrative Assistant (CMA) credential preferred