Job Description
Join the U.S. Department of Veterans Affairs as a Medical Support Specialist in Mesa, AZ. Make a direct impact on our nation's heroes by providing critical administrative support in a dynamic healthcare environment. This full-time federal position offers competitive benefits and career growth opportunities while serving veterans with dignity and excellence.
As a key member of our healthcare team, you'll ensure seamless clinic operations through precise appointment scheduling, medical record management, and patient coordination. The ideal candidate thrives in fast-paced settings and possesses exceptional organizational skills. Enjoy federal job security, comprehensive health benefits, and retirement plans while contributing to meaningful public service.
Responsibilities
- Schedule and confirm complex medical appointments across multiple specialty clinics
- Maintain and update electronic health records (EHR) with 100% accuracy
- Process veteran registrations, insurance verifications, and eligibility documentation
- Coordinate with multidisciplinary teams to ensure efficient clinic workflow
- Provide exceptional patient navigation and triage for urgent care needs
- Manage correspondence, referrals, and continuity of care documentation
- Train new staff on VA protocols and administrative systems
Qualifications
- U.S. citizenship and ability to pass federal background investigation
- Associate's degree or 60 semester hours from accredited institution
- Minimum 2 years healthcare administration experience
- Proficiency in EHR systems (e.g., CPRS, VistA)
- Expert knowledge of medical terminology and ICD-10 coding
- Exceptional communication skills with diverse populations
- Ability to handle confidential information with HIPAA compliance
- Experience with federal procurement procedures preferred