Job Description
Join the mission to serve America's heroes! The U.S. Department of Veterans Affairs is seeking a dedicated Medical Support Specialist in Harrisburg, PA. This vital role supports healthcare delivery to our nation's veterans through administrative excellence and compassionate service. Enjoy competitive federal benefits, career advancement opportunities, and the profound satisfaction of making a difference in veterans' lives.
Responsibilities
- Coordinate patient scheduling and manage electronic health records (EHR) systems
- Process medical billing and insurance documentation with precision
- Act as primary liaison between veterans, providers, and clinical staff
- Maintain compliance with HIPAA and federal healthcare regulations
- Assist veterans with healthcare access programs and benefits navigation
- Prepare reports and statistical data for quality improvement initiatives
- Train and mentor new administrative staff on VA protocols
Qualifications
- Associate's degree in healthcare administration or related field
- Minimum 2 years medical office or VA healthcare experience
- Proficiency in VistA EHR system or similar healthcare IT platforms
- Certified Medical Administrative Assistant (CMAA) preferred
- Ability to obtain and maintain VA background clearance
- Exceptional interpersonal communication skills
- U.S. citizenship and ability to pass federal security screening