Job Description
Join our elite team at the U.S. Department of Veterans Affairs in Tampa, Florida, and make a profound impact on our nation's heroes. We're seeking a dedicated Medical Support Specialist to deliver exceptional healthcare coordination within our state-of-the-art facility. This pivotal role combines administrative excellence with compassionate patient advocacy in a mission-driven environment. Enjoy competitive federal benefits, professional growth opportunities, and the satisfaction of serving those who served us.
Responsibilities
- Coordinate patient scheduling and optimize clinic workflows for 150+ daily appointments
- Maintain electronic health records with 99.7% accuracy per VA standards
- Serve as primary liaison between veterans, providers, and ancillary services
- Process complex insurance verifications and billing documentation
- Implement quality improvement initiatives reducing patient wait times by 25%
- Train staff on new healthcare protocols and digital systems
Qualifications
- Associate's degree in Health Administration or related field (Bachelor's preferred)
- 2+ years of healthcare coordination experience in federal/VA setting
- VHA certification in medical records management (required)
- Proficiency with CPRS and VistA electronic health systems
- Secret security clearance eligibility (must obtain within 90 days)
- Bilingual proficiency in English/Spanish (highly desirable)