Job Description
Join our urgent hiring initiative at the Phoenix VA Health Care System! We're seeking a dedicated Veterans Affairs Medical Support Specialist to deliver exceptional patient care coordination. This critical role requires meticulous attention to detail and passion for serving our nation's heroes. Enjoy comprehensive benefits, competitive federal pay, and a supportive environment where your work directly impacts veterans' lives.
Responsibilities
- Coordinate patient appointments, referrals, and healthcare services across multiple departments
- Manage electronic health records (EHR) systems with precision and HIPAA compliance
- Serve as primary liaison between veterans, providers, and ancillary services
- Process complex medical documentation and billing requirements
- Resolve patient inquiries and ensure seamless care continuity
- Support quality improvement initiatives and data collection efforts
Qualifications
- U.S. citizenship required
- Proficiency in Microsoft Office and EHR systems (e.g., CPRS)
- Minimum 2 years healthcare administrative experience
- Strong communication and conflict resolution skills
- Ability to handle sensitive information with discretion
- Preferred: VA experience or veterans' advocacy background
- Must pass federal background check